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Terms of Service

Last updated: August 8, 2026

1. Agreement

These Terms of Service (the "Terms") are a contract between LAVORI LLC, a Georgia limited liability company ("Lavori," "we," "our," or "us"), and the organization that subscribes to the Lavori platform ("Customer" or "you"). They govern your access to and use of the Lavori web application, APIs, contractor portal, and related services (the "Service").

By creating a workspace, placing an order, or using the Service, you accept these Terms. If you accept them on behalf of an organization, you represent that you are authorized to bind that organization. If you do not have that authority, or do not agree, do not use the Service.

Our Privacy Policy is incorporated into these Terms by reference.

2. Definitions

  • Workspace — the organization-scoped environment in which your data is stored and access is controlled.
  • Authorized User — an individual you permit to access the Service under a paid seat, such as an employee or staff member.
  • Portal User — a contractor, crew member, or client who accesses only the contractor or client portal. Portal Users do not consume paid seats.
  • Customer Data — all content you or your users submit to or generate in the Service, including projects, tasks, contacts, schedules, messages, files, quotes, invoices, budgets, and expenses.
  • Order — the plan, seat count, and billing term you select in-product or in a written order form.

3. The Service

Lavori provides an operations platform for production-driven teams: project tracking, crew scheduling, a lead and CRM pipeline, customer billing (quotes, invoices, budgets, and expenses), a contractor portal, internal messaging, an AI assistant, and a remote MCP server.

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes.

Features vary by plan. We may add, change, or remove features over time. We will not materially reduce the core functionality of your paid plan during a paid term without giving you at least 30 days' notice; if we do, you may terminate the affected subscription and receive a pro-rated refund of prepaid, unused fees.

4. Accounts and Access

You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your workspace. You must notify us promptly at info@lavori.io if you learn of any unauthorized access or other security incident affecting your workspace.

Seats are licensed per named Authorized User and may not be shared. You may reassign a seat when a user leaves or changes roles. You are responsible for your users' and Portal Users' compliance with these Terms, and for the roles and permissions you assign them.

5. Acceptable Use

You agree not to, and not to permit anyone to:

  • Use the Service in violation of applicable law, or to store or transmit unlawful, infringing, or malicious content;
  • Upload malware or otherwise interfere with or disrupt the integrity, security, or performance of the Service;
  • Attempt to gain unauthorized access to the Service, other customers' workspaces, or related systems;
  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is prohibited by law;
  • Resell, sublicense, or provide the Service to third parties as a service bureau, except through the portal features we provide;
  • Circumvent seat limits, plan limits, usage metering, or rate limits, or use automated means to place unreasonable load on the Service;
  • Misrepresent your affiliation with Lavori or any other person or entity.

You are responsible for having a lawful basis to submit personal data about your staff, contractors, and clients to the Service, including any notices or consents their jurisdiction requires.

6. Customer Data and Ownership

You own your Customer Data. We claim no ownership of it. You grant us a limited license to host, process, transmit, display, and back up Customer Data solely to provide, secure, and support the Service, and as otherwise described in our Privacy Policy.

We do not sell Customer Data, do not use it for advertising, and do not use it to train AI models. You may export your projects, contacts, and financial records at any time while your subscription is active.

Where we process personal data on your behalf, you are the controller and we are the processor. Our data processing terms, including our subprocessor list and international transfer safeguards, are set out in the Privacy Policy. Customers requiring a separate signed data processing agreement may request one at info@lavori.io.

7. AI Features

The Service includes an AI assistant that can read from and write to your workspace within the permissions of the user invoking it. Content you submit to the assistant is sent to our AI providers under commercial API terms that prohibit training on your data. The assistant can see only what the requesting user's role can see.

AI output is generated automatically and may be inaccurate or incomplete. It is not legal, tax, accounting, employment, or financial advice. You are responsible for reviewing AI output before relying on it, and particularly before sending a quote, invoice, budget, or schedule to a third party. Actions the assistant proposes take effect only when a user approves them.

AI usage is metered and may be subject to plan limits and fair-use thresholds.

8. Third-Party Services and Integrations

The Service can connect to third-party services at your direction, such as Google Drive and Google Calendar, or a messaging provider whose credentials you supply. Those services are governed by their own terms, and enabling an integration authorizes the exchange of data required for it to function. We are not responsible for third-party services, and their availability or changes are outside our control.

Where you supply your own provider credentials, you are responsible for the underlying account, its charges, and compliance with that provider's terms and with applicable communications law, including consent and opt-out requirements for messages sent to your crew or clients.

9. Fees, Billing, and Renewal

  • Fees. Subscription fees are based on the plan and seat count in your Order, billed in advance monthly or yearly. Payments are processed by Stripe; we do not store full card numbers.
  • Renewal. Subscriptions renew automatically for successive terms at the then-current rate unless cancelled before the end of the current term. You may cancel at any time in your organization settings.
  • Seat changes. Adding seats mid-term is charged pro rata. Reducing seats takes effect at the next renewal.
  • Price changes. We may change prices effective at your next renewal, with at least 30 days' notice. Continued use after that date constitutes acceptance.
  • Refunds. Fees are non-refundable except where these Terms expressly provide otherwise or where required by law.
  • Taxes. Fees exclude sales, use, VAT, and similar taxes, which you are responsible for unless you provide a valid exemption certificate.
  • Non-payment. If a charge fails, we may retry it and will notify you. We may suspend access to the Service if an invoice remains unpaid more than 14 days after written notice.

10. Payments You Collect From Your Clients

The Service can help you collect payments from your own clients through Stripe Connect. Those transactions are between you, your client, and Stripe. Lavori is not a party to them, is not a payment processor or money transmitter, and does not hold your funds.

Using this feature requires accepting Stripe's connected account terms and completing its identity and compliance checks. You are solely responsible for the accuracy of the quotes and invoices you issue, for any refunds, chargebacks, or disputes, and for your own tax obligations. Stripe's processing fees are set by Stripe and are separate from your Lavori subscription fees.

11. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and contractors bound by similar obligations. This does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party. A party may disclose confidential information when legally compelled, giving the other party reasonable advance notice where permitted.

12. Security

We maintain technical and organizational measures appropriate to the risk, including encryption in transit and at rest, role-based access controls, workspace isolation, and regular backups. We will notify you without undue delay of a security breach affecting your Customer Data, as described in the Privacy Policy. No service is perfectly secure, and you are responsible for your own credential hygiene and permission configuration.

13. Intellectual Property

The Service, including its software, design, documentation, and the Lavori name and marks, is and remains our property and that of our licensors. These Terms grant you a right to use the Service, not any ownership interest in it. All rights not expressly granted are reserved.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation or attribution. We may generate aggregated, de-identified statistics about use of the Service, provided they do not identify you, your users, or your clients.

Third-party names referenced in the Service or on our website are the trademarks of their respective owners and are used only to identify those products. Their use does not imply affiliation or endorsement.

14. Beta Features

We may make features available on a beta, preview, or early-access basis. These are provided as-is, may be changed or withdrawn at any time, are excluded from any service commitment, and should not be relied on for production work.

15. Warranties and Disclaimers

We warrant that we will provide the Service in a professional and workmanlike manner. Each party warrants that it has the authority to enter into these Terms.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

16. Indemnification

We will defend you against a third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay damages finally awarded or agreed in settlement.

You will defend us against a third-party claim arising from your Customer Data, your use of the Service in violation of these Terms or applicable law, or a dispute between you and your client, contractor, or crew member, and will pay damages finally awarded or agreed in settlement.

The indemnified party must give prompt notice, allow the indemnifying party to control the defense, and provide reasonable cooperation. No settlement that imposes obligations on the indemnified party may be made without its consent.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID OR OWED FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to your payment obligations, either party's indemnification obligations, or liability that cannot be limited under applicable law.

18. Term, Suspension, and Termination

These Terms begin when you first use the Service and continue until all subscriptions have expired or been terminated. Either party may terminate for material breach that remains uncured 30 days after written notice. You may cancel a subscription at any time, effective at the end of the current billing term.

We may suspend access immediately, with notice as soon as practicable, if your use poses a security or legal risk to the Service or another customer, or for non-payment as described in Section 9.

On termination, your right to use the Service ends. You may export your Customer Data for 30 days after termination. After that we delete it from production systems and purge it from backups within 30 days, except where retention is required by law. Sections 6, 11, 13, 15, 16, 17, and 20 survive.

19. Changes to These Terms

We may update these Terms from time to time. We will post the revised version here and update the date above. For material changes, we will give at least 30 days' notice in-product or by email before they take effect. If you do not agree to a material change, you may terminate before its effective date and receive a pro-rated refund of prepaid, unused fees. Continued use after the effective date constitutes acceptance.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the state and federal courts located in Georgia. Before filing a claim, each party agrees to attempt in good faith to resolve the dispute by contacting the other at the addresses below. Either party may seek injunctive relief at any time to protect its intellectual property or confidential information.

21. General

  • Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice.
  • Publicity. We will not use your name or logo as a customer reference without your prior written consent.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Notices. We may give notice by email to your workspace administrators or in-product. Send notices to us at info@lavori.io.
  • Entire agreement. These Terms, the Privacy Policy, and any Order form the entire agreement and supersede prior discussions on their subject matter.
  • Severability and waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.
  • Independent contractors. The parties are independent contractors; nothing creates a partnership, agency, or employment relationship.

22. Contact

Questions about these Terms? Contact LAVORI LLC at info@lavori.io.